Shipping Policy
Shipping Policy
PawPeak currently ships within the United States.
Order Processing
Orders are typically processed within 2–5 business days after payment is confirmed.
Processing times may vary during holidays, high-volume periods, product launches, or supplier delays.
Shipping Times
Estimated delivery times may vary depending on product availability, shipping carrier, warehouse location, and destination.
Most orders are expected to arrive within approximately 7–20 business days after processing, but delivery times are not guaranteed.
Some products may ship separately if they are fulfilled by different fulfillment partners.
Shipping carriers may vary by order. Please make sure your shipping address and contact information are accurate at checkout. Tracking information will be provided when available.
Tracking Information
Once your order ships, you’ll receive tracking information by email when available.
Please allow time for tracking information to update after it is issued.
Shipping Delays
PawPeak is not responsible for delays caused by carriers, weather, customs, incorrect addresses, high shipping volume, or circumstances outside of our control.
If your order appears delayed, please contact us at:
We’ll do our best to help check the status of your order.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping and contact information at checkout. PawPeak is not responsible for delivery issues caused by incorrect, incomplete, or missing customer information.
If an incorrect or incomplete address is provided, we cannot guarantee that the order can be changed, canceled, refunded, or reshipped after processing begins.
If you notice an address mistake, contact us immediately at:
Lost or Missing Packages
If tracking shows that an order was delivered, PawPeak is not responsible for stolen, misplaced, or missing packages after delivery confirmation.
If you believe your package was delivered incorrectly, please check with your local carrier, neighbors, household members, or building office first.
We may request additional documentation before reviewing any lost package claim.
Multiple Packages
Some orders may arrive in separate packages depending on product availability and fulfillment location.
If part of your order arrives first, please allow additional time for the remaining items to arrive.